Skip to content
Privacy Seal

Data Protection Officer

 Robinsons Handyman, Inc.
110 E. Rodriguez, Jr. Ave.
Bagumbayan, Quezon City
rhdataprivacyoffice@handyman.com.ph

Privacy Policy

Introduction

The Pet Lovers Centre website is an online platform that serves as an easy access to information (i.e. store location, products & services, latest promos & events) and provides assistance on inquiries and other feedback.

Robinsons Handyman, Inc. managing Pet Lovers Centre stores is committed to safeguard your privacy online. In general, you can visit the Site without revealing any information about yourself. Pet Lovers Centre does collect technical information regarding visits to our website, such as IP address, browser type, operating system, and average time spent, to measure use, audit logs, and improve the content of our site. We analyze these data for trends and statistics to help us provide you with better and secure service.

We will only request information from you, such as your name, address and e-mail address, in order to respond to inquiry, participate in certain promotions, conduct survey, and approve an application to allow access to specific information and to enroll with our card product services. Any information you provide will be used for Pet Lovers Centre purposes only. It will not be shared with outside individual or any other company, such as direct mail organizations or other third parties, unless required by law. However, Pet Lovers Centre reserves the right to share such information with its parent company and affiliates and may need to provide your name and delivery address to third parties that Pet Lovers Centre uses for delivering specific services to you (such as support services for courier purposes).

We will only request information from you, such as your name, address and e-mail address, in order to respond to inquiry, participate in certain promotions, conduct survey, and approve an application to allow access to specific information and to enroll with our card product services. Any information you provide will be used for Pet Lovers Centre purposes only. It will not be shared with outside individual or any other company, such as direct mail organizations or other third parties, unless required by law. However, Pet Lovers Centre reserves the right to share such information with its parent company and affiliates and may need to provide your name and delivery address to third parties that Pet Lovers Centre uses for delivering specific services to you (such as support services for courier purposes).

Personal data refers to all types of personal information, sensitive personal information and privileged information. Personal information refers to “any information, whether recorded in a material from or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual”.

Personal data refers to all types of personal information, sensitive personal information and privileged information. Personal information refers to “any information, whether recorded in a material from or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual”.

Why do we collect your personal data?

To enable us to comply and achieve our corporate policies and vision as well as to comply with regulatory requirements being observed by Pet Lovers Centre as an employer, controller processor, and third party, it is important that the Pet Lovers Centre website collects, uses, stores, and retains your personal data when it is reasonable and necessary for a declared and specific purpose

In general, we are using your data for any of the following purposes:

  • In general, we are using your data for any of the following purposes:
  • For you to place an order and for us to identify and contact you, verify and confirm your order;
  • For you to place an order and for us to identify and contact you, verify and confirm your order;
  • Store items in your shopping cart between visits,
  • Store items in your shopping cart between visits,
  • Check the status of orders,
  • View past orders,
  • Check your accumulated points in your loyalty card.
  • Make changes to your account information,
  • Update your account profile, and
  • Store alternative addresses (for shipping to multiple family member and friends!);
  • For you to provide reviews in our products and services;
  • For you to subscribe/unsubscribe to our e-newsletters;
  • To generate statistical insights;
  • To conduct research and analysis (through surveys or polls) in order to improve customer experience/satisfaction;
  • To respond to specific complaints, inquiries, requests or to provide requested information;
  • To provide customer care activities, monitor our quality and security, and provide services timely and efficiently; and,
  • To notify and update you through call, text or email about our complimentary, commercial and promotional advertisements, loyalty and rewards offers, exclusive invites discounts, surveys, and other direct marketing that we deemed relevant and beneficial to you based on your preference and interest initially provided to us or made aware of, with which you can opt-out anytime should you prefer not to receive these notifications.
  • To comply with TMP obligations under law and as required by government organizations and/or agencies such as, but not limited to, the following: NPC, BIR, HDMF or Pag-IBIG, PhilHealth, SSS and so on;
  • To comply with legal and regulatory requirements or obligations; and,
  • To perform such other processing or disclosure that may be required under law or regulations.

CCTV Notice

Introduction

Pet Lovers Centre values your privacy. This Privacy Notice provides information on our CCTV systems and how we process your personal data through these systems.

Personal Data Collected and Manner of Collection

When you enter our premises, our CCTV systems may record video and audio of your activities. These recordings may include identifiable features such as your image, physical appearance, and voice, along with associated metadata (e.g., time, date, and location) captured automatically by cameras installed in common areas.

Purpose and Lawful Basis

We use CCTV systems for the following purposes:

  • To help keep people safe and reduce the risk of crime;
  • To protect our facilities, assets, and property;
  • To assist in investigating security-related incidents;
  • To support authorities in deterring and detecting crime, and in identifying and prosecuting offenders;
  • To manage areas with high health and safety risks;
  • To support operational needs such as resource allocation and management.

We process CCTV recordings under the Data Privacy Act of 2012 (DPA) based on legitimate interests and/or legal obligations. These purposes are necessary for security, safety, and operational management.

In certain situations, CCTV recordings may capture sensitive personal information, such as health-related data (e.g., injuries), or be used for legal claims. When this happens, processing is carried out based on lawful bases provided by the DPA, including:

  • Compliance with legal obligations;
  • Protection of lawful rights and interests; or
  • Establishment, exercise, or defense of legal claims.

Retention Period

CCTV recordings are retained only for as long as necessary to fulfill the purposes stated in this notice. The standard retention period ranges from 14 to 30 days, depending on operational and locational requirements, unless a longer period is required for investigations, legal proceedings, or compliance with applicable laws. After the retention period has lapsed or the recordings are no longer needed, they are securely deleted or destroyed in accordance with our CCTV policy and the requirements of the DPA.

Third Party Transfer

We do not disclose CCTV recordings to third parties except when required by law or for lawful purposes, such as:

  • Requests from law enforcement or government authorities in connection with investigations;
  • Compliance with a court order or other legal process;
  • Situations necessary to protect lawful rights and interests or to establish, exercise, or defend legal claims.

We do not release CCTV footage to the media or for entertainment purposes unless with the consent of the data subjects. Any disclosure is done securely and only to authorized recipients, in accordance with the DPA and issuances of the National Privacy Commission (NPC).

Data Subject Rights

Under the DPA, your rights as a data subject are as follows:

  1. Right to be InformedYou have the right to know whether your personal data is being processed, including the existence of CCTV systems and the purposes for which recordings are used.
  2. Right to AccessYou have the right to request reasonable access to CCTV footage that contains your personal data, subject to verification and lawful limitations.Requests must include sufficient details (e.g., date, time, and location) and will require identity verification.
  3. Right to ObjectYou have the right to object to processing based on legitimate interest if your rights and freedoms outweigh such interest.
  4. Right to RectificationYou have the right to dispute inaccuracies and request corrections to your personal data.

Updates or Changes to the CCTV Notice

We reserve the right to update or revise this CCTV notice at any time and as required by latest amendments to the DPA, its Implementing Rules and Regulations, issuances of the NPC, and/or when there are improvements and changes to the collection, processing, sharing or disclosure, retention, and disposal of your personal data. Previous versions of the privacy notice will be retained and provided to data subjects upon request.

How can you reach us?

For any questions, concerns, feedback on this privacy notice, or to exercise your data privacy rights, you may reach us through:

Data Protection Officer

Robinsons Handyman, Inc.

110 E. Rodriguez, Jr. Ave.

Bagumbayan, Quezon City

rhdataprivacyoffice@handyman.com.ph